Regional Dispatch & Logistics Manager

TX - Houston

Posting Date


Report to

Operations Manager

FLSA Status


Get ready to grow with us!

Northwest Pipe Company is the nation’s leading manufacturer of water infrastructure products and with over 50 years of experience, we’re just getting started! Our business is growing, and we’re looking for great people to grow with us. We’re immediately seeking a Regional Dispatch and Logistics Manager to join our Northwest Pipe team in Houston, TX.

We Offer:

  • Medical, Dental, Vision, Life, AD&D Insurance
  • Paid Vacation, Holidays, and Sick Time
  • 401k Retirement Savings Plan with Employer Match
  • Bonus Potential (2x per year)
  • Up to $5,000 per year Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Opportunities for Career Advancement
  • Values-Driven Culture Committed to Diversity, Inclusion, and Safety

Our Values:

  • Accountability is evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions.
  • Commitment is not only promising to do something, but actually investing in the necessary effort and actions to make it happen.
  • Teamwork is essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.



The role of the Regional Dispatch & Logistics Manager is to manage vendor relationships, oversees final schedules and truck assignments for optimum truck utilization and efficiency. This position is also responsible for coordinating with the sales department, shipping, receiving, delivery truck services and the dispatch and logistics operations. The primary goal of the role is to ensure effective delivery of products to our customers at the lowest possible cost and the highest customer



  • Establishes, communicates and assigns job responsibilities, goals and performance standards for employees within supervisory responsibility.
  • Provides leadership and promotes teamwork to dispatchers and drivers.
  • Reviews final schedule to ensure quality service.
  • Resolves customer complaints in a timely manner and a professional attitude.
  • Collaborates with sales, quality control and operations personnel regarding general business conditions and specific customer orders.
  • Generates and reviews daily yardage reports and informs management of problems or potential problem areas.
  • Primary point of contact for transportation management service providers
  • Lead in planning and execution of improvements to internal and external logistics processes
  • Provide solutions and recommendations to Executive Management by analyzing the financial impact of proposed logistics changes, such as routing, shipping modes, and carriers
  • Manage logistics administration personnel as required
  • Establish logistics performance measurement systems
  • Lead in negotiation of transportation rates and services
  • Deliver on carrier compliance, ensuring company safety policies as well as insurance requirements for third-party carriers and DOT compliance for private fleet
  • Work with yard crew for loading sequence and yard layout.
  • Work closely with the production team to determine items ready for delivery
  • Coordinate daily delivery schedules based on sale’s request for product and product availability
  • Prepares weekly schedule for loading and shipment volumes and proactively communicates plan externally to customers and internally with production teams
  • Adjusts schedule, as needed, to accommodate customer needs
  • Review and research new and existing transportation vendors; programs to reduce, replace and improve upon transportation costs. Manages outside haulers and all logistics.
  • Inspect all loads as a last and final check
  • Maintain vehicle maintenance and records on the TSC website
  • Handle large volumes of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing shipment pickups, deliveries, maintenance, etc.
  • Resolves production schedule conflicts prior to shipment, ensuring on-time, error-free shipment and invoicing
  • Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential
  • Updates job knowledge by participating in educational opportunities
  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
  • Assist with project work as directed by Department Manager
  • Comply with all Park USA policies, procedures and guidelines



  • Accomplished interpersonal leadership skills and emotional intelligence with all levels of people.
  • Ability to plan, execute and achieve long term goals
  • Strong negotiation, analytical and problem-solving ability
  • Hands-on involvement with company logistic teams in implementing logistics best practices
  • Proficient organizational skills and attention to detail.
  • Exceptional time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a fast-paced, ever changing and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Knowledge of safety practices/procedures within this industry
  • Excellent listening, verbal, reading, and writing communication skills
  • Ability to be a contributing, positive team member
  • Able to read, write and speak in English language. Bilingual preferred, but not required
  • Ability to travel up to 25% to visit the other locations
  • Strong communication and leadership skills



  • Bachelor’s degree in Logistics, Business Management, Transportation Management or and relevant experience in workflow organization or supply chain logistics
  • 5+ years’ logistics/distribution multi-site management experience
  • Minimum 3-5 years of experience leading a team of 5 or more
  • Minimum 3-5 years Dispatch and/or customer service experience preferred
  • 6-Sigma is a plus
  • SAP is preferred
  • Bilingual preferred, but not required



  • Manager Distribution and Logistics teams for all 3 Park USA locations




The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Reasonable volume deadlines may be made to enable weekends with disabilities to perform the essential functions.

Project timelines and work deadlines may often require working outside of standard office hours, weekend, or evening work.

Regular, reliable and predictable attendance is necessary in order to perform the essential functions of this position.


Physical Activity

Over 2/3 of the time

  • Standing/Sit: Remaining upright in a stationary position, particularly for sustained periods.
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling to complete computer work.


Up to 2/3 of the time:

  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to others accurately.
  • Communicating: Expressing or exchanging ideas and information accurately, in written or diagram form.
  • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers such as typing on a keyboard
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.


Less than 1/3 of the time:

  • Reaching: Grabbing things from a distance above or from the side.
  • Walking: Moving about to accomplish tasks, particularly for long distances or moving from one work site to another


Physical Requirements

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly lifting, carrying, pushing, pulling or otherwise moving objects, including the human body


Visual Acuity

  • The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and visual inspection involving small defects at distances close to the eyes.
  • For up to 2/3 of the amount of time, the worker is required to have close vision (clear vision at 20 inches or less).
  • For less than 1/3 of the amount of time, the worker is required to have color vision (ability to identify and distinguish colors).


Weather Conditions

  • The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work)


Noise Levels

Over 2/3 of the time

  • Quiet conditions (examples: library, private office)
  • Moderate noise (examples: business office with computers and printers, light traffic)

Less than 1/3 of the time:

  • Loud noise (examples: manufacturing departments, large forklifts)


Sounds Like You?

Click the link below to apply online.