Field Services Manager

TX - Houston

Posting Date

09/15/2022

Get ready to grow with us!

Northwest Pipe Company is the nation’s leading manufacturer of water infrastructure products and with over 50 years of experience, we’re just getting started! Our business is growing, and we’re looking for great people to grow with us. We’re immediately seeking a Field Services Manager to join our Northwest Pipe team in Houston, TX.

We Offer:

  • Medical, Dental, Vision, Life, AD&D Insurance
  • Paid Vacation, Holidays, and Sick Time
  • 401k Retirement Savings Plan with Employer Match
  • Bonus Potential (2x per year)
  • Up to $5,000 per year Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Opportunities for Career Advancement
  • Values-Driven Culture Committed to Diversity, Inclusion, and Safety

Our Values:

  • Accountability is evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions.
  • Commitment is not only promising to do something, but actually investing in the necessary effort and actions to make it happen.
  • Teamwork is essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.

 

SUMMARY OF JOB PURPOSE:

The Field Service Manager provides expert advice and performs short-and long-term planning Reports to the VP Manufacturing Process Development / Sales Manager and makes recommendations that are in the best interest of Northwest Pipe Company.  The Field Service Manager will perform complex supervisory, administrative and professional work in planning, organizing, and overseeing all field services within all 3 plants in Texas including Houston, Ferris and San Antonio. Provides expertise to internal and external customers relative to the finished products and evaluates the internal and external customer needs by performing the following duties.

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

  • Acts as field liaison between Company, Contractor and Field Inspector.
  • Notify inconsistencies with job specifications with contractor and notify VP Manufacturing Process Development / Sales Manager when contractor does not take action.
  • Determine field representative work procedures, prepare work schedules, and expedite workflow.
  • Follows STOP safety procedures and policies and ensures that any Northwest Pipe Company employee follow safety policies procedures.
  • Analyzes issues that affect company products and resolves matters in the best interest of the company.
  • Ensures duties are performed for exactness, neatness, and conformance to policies and procedures.
  • Exercises judgment to establish a good rapport among customers and company employees.
  • Prepares composite reports from individual reports of external and internal customers.
  • Listen to customer complaints, perform onsite repair/replacement estimates and negotiate solutions that represent the best interest of the company.
  • Determine applicable codes, regulations, and requirements for assigned projects.
  • Reviews plans and drawings to insure correctness as they pertain to product delivery.
  • Uses interpersonal communication skills to assure customer needs are met
  • Observe the repair of company products by company employees as needed.
  • Implements and monitors operating procedures to meet company goals and expectations.
  • On occasion delivers rush or missing parts to job sites as needed.
  • Travels as needed to installation sites as a representative of the company to ensure proper delivery procedures are being followed according to the work order, construction and engineering standards.
  • Participate in product startup and trainings
  • Manage accounts of new and established customers to maintain relationships and address any needs or concerns.
  • Active monitoring and awareness of relevant businesses within territories to solicit new customers and bid on repair and replacement projects.
  • Supervise and train field service technicians
  • Communicate any issues to inside sales and/or management as needed.
  • Communicate and coordinate with sales, vendors, and customers regarding matters related to field service
  • Support the sales and logistics team for field support for company products
  • Work with customers and sales assessing needs for specific jobs and correct pump/valve/controls equipment applications for jobs
  • Work with sales doing application work and coordinate with sales for repair/service work by communicating with customer to define the scope of work and submit information for scheduling and quoting.

INTERPERSONAL CONTACTS:

  • This position may interact within all levels of the Northwest Pipe organization.  Additionally, this position may have contact with business partners, customers, vendors, visitors and / or government agencies.

Full list of anticipated physical demands for this position and detail on our work environment is available on our application portal. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Northwest Pipe Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply.

 

Northwest Pipe Company reserves the right to close the position, with or without notice, if a qualified candidate is identified prior to the close date.

 

KNOWLEDGE, SKILLS, ABILITIES:

To perform this job successfully, an individual must be able to use independent judgement and discretion to perform each primary duty satisfactorily and have significant impact to the company. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

  • Ability to communicate effectively, verbally and in writing, with employees, consultants, other governmental agency representatives, and the general public.
  • Strong professional written and oral communication skills

MATHEMATICAL SKILLS

  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

EDUCATION/EXPERIENCE:

  • Bachelor’s degree or five plus years related experience and/or training; or equivalent combination of education and experience.
  • 5+ years of field service management experience
  • Experience using Fieldedge or other scheduling cloud platforms is (preferred)
  • Plumbing, Electrical, or HVAC: 5 years (Preferred)
  • Valid Driver’s License
  • US work authorization (Preferred)

 

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must adhere to Customer and Northwest Pipe Company safety policies.

  • Regular, Reliable and predictable attendance is necessary in order to perform the essential functions of this position.

 

Physical Activity

Over 2/3 of the time:

  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Communicating: Expressing or exchanging ideas and information accurately, in written or diagram form.
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Repetitive motions: Making substantial movements (motions) of the wrist, hands, and/or fingers such as moving a mouse and typing.

Up to 2/3 of the time:

  • Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. (This factor is important if the amount and kind of balancing the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium)
  • Stooping: Positions self to access files or lift items off the floor.
  • Kneeling/Crouching: Position self to file documents and open lower drawers as well as to lift boxes and other items.
  • Standing /Sit: Remaining upright in a stationary position, particularly for sustained periods.
  • Walking: Moving about to accomplish tasks, particularity for long distances or moving from one work site to another.
  • Less than 1/3 of the time:
  • Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
  • Crawling : Moving about to positon self
  • Reaching: Grabbing things from a distance above or from the side.
  • Pushing: Using upper extremities to press against something with steady force in order to thrust forward downward or outward.
  • Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
  • Lifting: Raining objects from a lower to a higher position or move objects horizontally from position to position.

Physical Requirements

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly lifting, carrying, pushing, pulling, or otherwise moving objects, including the human body.

Visual Acuity

  • The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Vision Requirements:

Up to 2/3 of time, the worker is required to have:

The worker is required to have peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

The worker is required to have depth perception (three-dimensional vison, ability to judge distance and spatial relationships.)

The worker is required to have the ability to adjust visual focus (ability to adjust the eye to bring an object into sharp focus)

Less than to 1/3 of the time the worker is subject to:

The worker is required to have close vision (clear vision at 20 inches or less)

The worker is required to have distance vision (clear vison at 20 feet or more )

The worker is required to have color vision (ability to identify and distinguish colors)

Weather Conditions

Up to 2/3 of the time:

  • The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
  • The worker is subject to outside environmental conditions: No effective protection from weather.
  • The worker is subject to both environmental conditions: activities occur inside and outside.
  • The worker is subject to extreme cold: Temperatures typically below 32 degrees for periods of more than one hour (Consideration should be given to the effect of other environmental conditions such as wind and humidity.)
  • The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour. (Consideration should be given to the effect of other environmental conditions such as wind and humidity.)
  • The worker is subject to noise: There is sufficient noise to cause the worker to shout order to be heard above the ambient noise level.
  • The worker is subject to hazards: Includes a variety of physical conditions such as proximity to moving mechanical parts, moving vehicles electrical current working on scaffolding and high places exposure to high heat or exposure to chemical.
  • None: The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work)

Less than 1/3 of the time:

The worker is subject to vibration: Exposure to oscillating movements of the extremities or whole body.

The worker is subject to oils: There is air and /or skin expose to oils and other cutting fluids.

Noise Levels:

Up to 2/3 of the time:

  • Loud noise (examples: metal can be manufacturing department large earth-moving equipment)
  • Very loud noise (example: jack hammer work, front row at rock concert)
  • Less than 1/3 of the time:
  • Moderate noise (examples: business office with computers and printers, light traffic)
  • Supervision Received:
  • General Direction: The incumbent exercises wide latitude in determining objective and approaches to critical assignments. Generally, the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.

 

Personal Protective Equipment is required when in the Plant, Yard or Construction Areas:

  • Hard hat
  • Safety Glasses
  • Safety Shoes
  • Gloves
  • Ear plugs

 

Sounds Like You?

Click the link below to apply online.