Field Service Representative II

Portland, OR

Posting Date

03/01/2022

Report to

Operations Manager

FLSA Status

Exempt

Close Date

05/20/2022

Get ready to grow with us!

Northwest Pipe Company is the nation’s leading manufacturer of water infrastructure products and with over 50 years of experience, we’re just getting started! Our business is growing, and we’re looking for great people to grow with us. We’re immediately seeking a Field Service Representative II to join our Northwest Pipe team at our Portland, Oregon manufacturing facility.

We Offer
  • Medical, Dental, Vision, Life, AD&D Insurance
  • Paid Vacation, Holidays, and Sick Time
  • 401k Retirement Savings Plan with Employer Match
  • Bonus Potential (2x per year)
  • Up to $5,000 per year Tuition Reimbursement
  • Safety Footwear and Eyewear Voucher (Day 1 of Employment)
  • Employee Assistance Program (EAP)
  • Opportunities for Career Advancement
  • Values-Driven Culture Committed to Diversity, Inclusion, and Safety
Our Values
  • Accountability is evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions.
  • Commitment is not only promising to do something, but actually investing in the necessary effort and actions to make it happen.
  • Teamwork is essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.

About the Job

The Field Representative provides expert advice to the Operations Manager and makes recommendations that are in the best interest of Northwest Pipe Company. The Field Representative performs short- and long-term planning Reports to the Operations Manager and represents the best interest of Northwest Pipe Company. The field Representative will perform complex supervisory, administrative and professional work in planning, organizing, and overseeing the delivery of water transmission steel pipe. Provides expertise to internal and external customers relative to the finished products and evaluates the internal and external customer needs by performing the following duties.

Essential Functions & Major Responsibilities
  • The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
  • Observe and record issues that affect the delivery of Northwest Pipe products using Track.net and other resources.
  • Notify inconsistencies with job specifications with the contractor and notify Operations Manager when contractor does not take action.
  • Review field services checklist with contractors at kick-off meetings.
  • Create notes of conversations with contractors relative to field representative observations.
  • Determine field representative work procedures, prepare work schedules, and expedite workflow.
  • Follows and ensures quality procedures and follows ISO procedures.
  • Analyzes issues that affect the delivery of Northwest Pipe products and resolves matters in the best interest of Northwest Pipe Company.
  • Ensures duties are performed for exactness, neatness, and conformance to policies and procedures.
  • Studies and implements company policies and procedures to improve the efficiency and effectiveness of pipeline delivery operations.
  • Documents and maintains Non-Conformance Reports (NCR).
  • Exercises judgment to establish a good rapport among customers and Northwest Pipe employees.
  • Prepares composite reports from individual reports of external and internal customers.
  • Listen to customer complaints and negotiate solutions that represent the best interest of Northwest Pipe.
  • Comply with quality policies and procedures.
  • Comply with ISO procedures.
  • Comply with SOX procedures.
  • Determine applicable codes, regulations, and requirements for assigned projects.
  • Reviews plans and drawings to ensure correctness as they pertain to product delivery.
  • Uses interpersonal communication skills to assure customer needs are met
  • Observe the repair of NWP products by NWP employees as needed.
  • Implements and monitors operating procedures to meet company goals and expectations.
  • On occasion delivers missing or other parts to job sites as needed.
  • Travels as needed to installation sites as a representative of the company to ensure proper delivery procedures are being followed according to the work order, construction, and engineering standards.
Knowledge, Skills & Abilities

To perform this job successfully, an individual must be able to use independent judgement and discretion to perform each primary duty satisfactorily and have significant impact to the company. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

  • Ability to communicate effectively, verbally and in writing, with employees, consultants, other governmental agency representatives, and the general public.

Mathematical Skills

  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Education/Experience

Bachelor’s degree (B. A.) from four-year college or university; or five-plus years related experience and/or training; or equivalent combination of education and experience.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must adhere to Customer and Northwest Pipe Company safety policies.

  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee may occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • While performing the duties of this job, the employee frequently works outside in all weather conditions with the exception of extreme conditions.
  • Outdoor work is required in the inspection of various land use developments, construction sites, or public works facilities.
  • The employee frequently works near moving mechanical parts and in high, precarious places, and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risks of electrical shock, and vibration.
  • The noise level in the work environment is usually moderate, at times loud when operating equipment.
  • Personal Protective Equipment is required when in the Plant, Yard or Construction Areas:
    • Hard hat
    • Safety Glasses
    • Safety Shoes
    • Gloves
    • Ear plugs

Sounds Like You?

Click the link below to apply online.