Field Service Representative II
SUMMARY OF JOB PURPOSE:
The Field Representative provides expert advice to the Operations Manager and makes recommendations that are in the best interest of Northwest Pipe Company. The Field Representative performs short- and long-term planning Reports to the Operations Manager and represents the best interest of Northwest Pipe Company. The field Representative will perform complex supervisory, administrative and professional work in planning, organizing, and overseeing the delivery of water transmission steel pipe. Provides expertise to internal and external customers relative to the finished products and evaluates the internal and external customer needs by performing the following duties.
ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:
- Acts as filed liaison between Company, Contractor, Field Inspector and trucking companies.
- Observe and record issues that affect delivery of Northwest Pipe products using Track.net and other resources.
- Notify inconsistencies with job specifications with contractor and notify Operations Manager when contractor does not take action.
- Review field services checklist with contractors at kick off meetings.
- Create notes of conversations with contractors relative to field representative observations.
- Determine field representative work procedures, prepare work schedules, and expedite workflow.
- Follows STOP safety procedures and policies and ensures that any Northwest Pipe Company employee follow safety policies procedures.
- Analyzes issues that affect delivery of Northwest Pipe products and resolves matters in the best interest of Northwest Pipe Company and the Saginaw Facility.
- Ensures duties are performed for exactness, neatness, and conformance to policies and procedures.
- Studies and implements company policies and procedures to improve efficiency and effectiveness of pipeline delivery operations.
- Documents and maintains Non Conformance Reports (NCR).
- Exercises judgment to establish a good rapport among customers and Northwest Pipe employees.
- Prepares composite reports from individual reports of external and internal customers.
- Listen to customer complaints and negotiate solutions that represent the best interest of Northwest Pipe.
- Determine applicable codes, regulations, and requirements for assigned projects.
- Reviews plans and drawings to insure correctness as they pertain to product delivery.
- Uses interpersonal communication skills to assure customer needs are met
- Observe the repair of NWP products by NWP employees as needed.
- Implements and monitors operating procedures to meet company goals and expectations.
- On occasion delivers rush or missing parts to job sites as needed.
- Comply with quality policies/procedures, ISO procedures and SOX procedures.
- Travels as needed to installation sites as a representative of the company to ensure proper delivery procedures are being followed according to the work order, construction and engineering standards.
- This position may interact within all levels of the Northwest Pipe organization. Additionally, this position may have contact with business partners, customers, vendors, visitors and / or government agencies.
KNOWLEDGE, SKILLS, ABILITIES:
To perform this job successfully, an individual must be able to use independent judgement and discretion to perform each primary duty satisfactorily and have significant impact to the company. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to communicate effectively, verbally and in writing, with employees, consultants, other governmental agency representatives, and the general public.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Bachelor’s degree (B. A.) from four-year college or university; or five plus years related experience and/or training; or equivalent combination of education and experience.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must adhere to Customer and Northwest Pipe Company safety policies.
Over 2/3 of the time:
- Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
- Communicating: Expressing or exchanging ideas and information accurately, in written or diagram form.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
- Repetitive motions: Making substantial movements (motions) of the wrist, hands, and/or fingers such as moving a mouse and typing.
Up to 2/3 of the time:
- Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. (This factor is important if the amount and kind of balancing the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium,)
- Stooping: Positions self to access files or lift items off the floor.
- Kneeling/Crouching: Position self to file documents and open lower drawers as well as to lift boxes and other items.
- Standing /Sit: Remaining upright in a stationary position, particularly for sustained periods.
- Walking: Moving about to accomplish tasks, particularity for long distances or moving from one work site to another.
Less than 1/3 of the time:
- Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
- Crawling : Moving about to positon self
- Reaching: Grabbing things from a distance above or from the side.
- Pushing: Using upper extremities to press against something with steady force in order to thrust forward downward or outward.
- Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
- Lifting: Raining objects from a lower to a higher position or move objects horizontally from position to position.
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly lifting, carrying, pushing, pulling, or otherwise moving objects, including the human body.
- The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
Up to 2/3 of time, the worker is required to have:
- The worker is required to have peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
- The worker is required to have depth perception (three-dimensional vison, ability to judge distance and spatial relationships.)
- The worker is required to have the ability to adjust visual focus (ability to adjust the eye to bring an object into sharp focus)
Less than to 1/3 of the time the worker is subject to:
- The worker is required to have close vision (clear vision at 20 inches or less)
- The worker is required to have distance vision (clear vison at 20 feet or more )
- The worker is required to have color vision (ability to identify and distinguish colors)
Up to 2/3 of the time:
- The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
- The worker is subject to outside environmental conditions: No effective protection from weather.
- The worker is subject to both environmental conditions: activities occur inside and outside.
- The worker is subject to extreme cold: Temperatures typically below 32 degrees for periods of more than one hour (Consideration should be given to the effect of other environmental conditions such as wind and humidity.)
- The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour. (Consideration should be given to the effect of other environmental conditions such as wind and humidity.)
- The worker is subject to noise: There is sufficient noise to cause the worker to shout order to be heard above the ambient noise level.
- The worker is subject to hazards: Includes a variety of physical conditions such as proximity to moving mechanical parts, moving vehicles electrical current working on scaffolding and high places exposure to high heat or exposure to chemical.
- None: The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work)
Less than 1/3 of the time:
- The worker is subject to vibration: Exposure to oscillating movements of the extremities or whole body.
- The worker is subject to oils: There is air and /or skin expose to oils and other cutting fluids.
Up to 2/3 of the time:
- Loud noise (examples: metal can be manufacturing department large earth-moving equipment)
- Very loud noise (example: jack hammer work, front row at rock concert)
Less than 1/3 of the time:
- Moderate noise (examples: business office with computers and printers, light traffic)
General Direction: The incumbent exercises wide latitude in determining objective and approaches to critical assignments. Generally, the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.
- Personal Protective Equipment is required when in the Plant, Yard or Construction Areas:
- Hard hat
- Safety Glasses
- Safety Shoes
- Ear plugs
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