Dispatcher

TX - Ferris

Posting Date

11/09/2022

Report to

Operations Manager

FLSA Status

Exempt

Get ready to grow with us!

Northwest Pipe Company is the nation’s leading manufacturer of water infrastructure products and with over 50 years of experience, we’re just getting started! Our business is growing, and we’re looking for great people to grow with us. We’re immediately seeking a Dispatcher to join our Park USA team in Ferris, TX.

We Offer:

  • Medical, Dental, Vision, Life, AD&D Insurance
  • Paid Vacation, Holidays, and Sick Time
  • 401k Retirement Savings Plan with Employer Match
  • Bonus Potential (2x per year)
  • Up to $5,000 per year Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Opportunities for Career Advancement
  • Values-Driven Culture Committed to Diversity, Inclusion, and Safety

Our Values:

  • Accountability is evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions.
  • Commitment is not only promising to do something, but actually investing in the necessary effort and actions to make it happen.
  • Teamwork is essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.

 

ABOUT THE JOB:

The responsibilities of the Dispatcher are to receive and manage daily customer orders for precast concrete products and environmental equipment. Develop and schedule orders with respective plants/scales and participate in coordinating trucking delivery requirements using our truck fleet, outside haulers, and LTL operators. Work closely with plant shipping/QC operators and assure that correct products and quantities are delivered in a timely manner relative to customer requirements. Work closely with sales group and customer’s personnel with respect to order needs and issues with a focus on developing and maintaining effective working relationships.

 

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

  • Works closely with Distribution Manager and team members, Yard Supervisor, Sales, and Production to ensure proper distribution of sales orders
  • Schedules dispatch using in-house trucks and outside haulers to distribute deliveries in a safe and timely manner
  • Log backorder items and communicate with appropriate department leads
  • Arranges shipments by checking stock to determine inventory levels, anticipating delivery requirements, and placing
  • Ships items by examining items, destination, route, rate, and delivery time
  • Verifies items shipped by matching bills of lading, reconciling quantities, and noting discrepancies.
  • Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
  • Provide exceptional customer service for order placement via email, phone or with walk in customers
  • Organize item orders by editing for price, promotions, weight compliance
  • Coordinate scheduling of daily customer product deliveries and quality control
  • Review Dispatch billing with accounting department
  • Assist Will-Call with new sales and customer requests of small and large items
  • Assist Drivers with GPS/directions and updating their daily E-Log
  • Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential
  • Updates job knowledge by participating in educational opportunities
  • Comply with all Park USA policies, procedures and guidelines

 

KNOWLEDGE, SKILLS, ABILITIES:

  • Accomplished interpersonal leadership skills and emotional intelligence with all levels of people
  • Proficient organizational skills and attention to detail
  • Exceptional time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks
  • Ability to function well in a fast-paced, ever changing and at times stressful environment
  • Proficient with Microsoft Office Suite or related software
  • Knowledge of safety practices/procedures within this industry
  • Excellent listening, verbal, reading, and writing communication skills
  • Ability to be a contributing, positive team member
  • Able to read, write and speak in English language
  • Bilingual preferred, but not required

  

EDUCATION, SKILLS, AND EXPERIENCE:

  • Associates or Bachelor’s degree in Transportation or Logistics preferred
  • Minimum 3-5 years of experience in logistics field
  • Minimum of 1 year of DOT experience
  • Precast Manufacturing preferred
  • Construction/Trucking Industry Experience preferred
  • SAP ECC 6.0 experience is preferred

 

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Reasonable volume deadlines may be made to enable weekends with disabilities to perform the essential functions.

  • Project timelines and work deadlines may often require working outside of standard office hours, weekend, or evening work.
  • Regular, reliable and predictable attendance is necessary in order to perform the essential functions of this position.

 

Physical Activity

Over 2/3 of the time:

  • Standing/Sit: Remaining upright in a stationary position, particularly for sustained periods.
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling to complete computer work.

Up to 2/3 of the time:

  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to others accurately.
  • Communicating: Expressing or exchanging ideas and information accurately, in written or diagram form.
  • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers such as typing on a keyboard
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.

Less than 1/3 of the time:

  • Reaching: Grabbing things from a distance above or from the side.
  • Walking: Moving about to accomplish tasks, particularly for long distances or moving from one work site to another

 

Physical Requirements

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly lifting, carrying, pushing, pulling or otherwise moving objects, including the human body

 

Visual Acuity

  • The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and visual inspection involving small defects at distances close to the eyes.
  • For up to 2/3 of the amount of time, the worker is required to have close vision (clear vision at 20 inches or less).
  • For less than 1/3 of the amount of time, the worker is required to have color vision (ability to identify and distinguish colors).

 

Weather Conditions

  • The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work)

 

Noise Levels

Over 2/3 of the time

  • Quiet conditions (examples: library, private office)
  • Moderate noise (examples: business office with computers and printers, light traffic)

Less than 1/3 of the time:

  • Loud noise (examples: manufacturing departments, large forklifts)

 

Sounds Like You?

Click the link below to apply online.