Dispatcher II

TX - San Antonio

Posting Date


FLSA Status


Business Unit


Close Date

open until filled

Get ready to grow with us!

Northwest Pipe Company is the nation’s leading manufacturer of water infrastructure products and with over 50 years of experience, we’re just getting started! Our business is growing, and we’re looking for great people to grow with us. We’re immediately seeking a Dispatcher II to join our ParkUSA team in San Antonio, TX.

We Offer
  • Medical, Dental, Vision, Life, AD&D Insurance
  • Paid Vacation, Holidays, and Sick Time
  • 401k Retirement Savings Plan with Employer Match
  • Bonus Potential (2x per year)
  • Up to $5,000 per year Tuition Reimbursement
  • Safety Footwear and Eyewear Voucher (Day 1 of Employment)
  • Employee Assistance Program (EAP)
  • Opportunities for Career Advancement
  • Values-Driven Culture Committed to Diversity, Inclusion, and Safety
Our Values
  • Accountability is evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions.
  • Commitment is not only promising to do something, but actually investing in the necessary effort and actions to make it happen.
  • Teamwork is essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.


About the Job

The responsibilities of the Dispatcher are to receive and manage daily customer orders for precast concrete products and environmental equipment. Develop and schedule orders with respective plants/scales and participate in coordinating trucking delivery requirements using our truck fleet, outside haulers, and LTL operators. Work closely with plant shipping/QC operators and assure that correct products and quantities are delivered in a timely manner relative to customer requirements. Work closely with sales group and customer’s personnel with respect to order needs and issues with a focus on developing and maintaining effective working relationships.

Essential Functions & Major Responsibilities
  • Works closely with Distribution Manager and team members, Yard Supervisor, Sales, and Production to ensure proper distribution of sales orders.
  • Schedules dispatch using in-house trucks and outside haulers to distribute deliveries in a safe and timely manner.
  • Log backorder items and communicate with appropriate department leads
  • Arranges shipments by checking stock to determine inventory levels, anticipating delivery requirements, and placing
  • Ships items by examining items, destination, route, rate, and delivery time
  • Verifies items shipped by matching bills of lading, reconciling quantities, and noting discrepancies.
  • Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
  • Provide exceptional customer service for order placement via email, phone or with walk in customers
  • Organize item orders by editing for price, promotions, weight compliance
  • Coordinate scheduling of daily customer product deliveries and quality control
  • Review Dispatch billing with accounting department
  • Assist Will-Call with new sales and customer requests of small and large items
  • Assist Drivers with GPS/directions and updating their daily E-Log
  • Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential
  • Updates job knowledge by participating in educational opportunities
  • Comply with all ParkUSA policies, procedures and guidelines
Knowledge, Skills & Abilities
  • Accomplished interpersonal leadership skills and emotional intelligence with all levels of people.
  • Proficient organizational skills and attention to detail.
  • Exceptional time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Ability to function well in a fast-paced, ever changing and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Knowledge of safety practices/procedures within this industry
  • Excellent listening, verbal, reading, and writing communication skills
  • Ability to be a contributing, positive team member
  • Able to read, write and speak in English language. Bilingual preferred, but not required
  • Associates or Bachelor’s degree in Transportation or Logistics preferred
  • Minimum 3-5 years of experience in logistics field
  • Minimum of 1 year of DOT experience
  • Precast Manufacturing preferred
  • Construction/Trucking Industry Experience preferred
  • SAP is preferred


Full list of anticipated physical demands for this position and detail on our work environment is available on our application portal. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our organization maintains a drug-free workplace. Except where prohibited by state law, all offers of employment are conditioned upon successful passing of a drug test and background check.

Northwest Pipe Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply.

Northwest Pipe Company reserves the right to close the position, with or without notice, if a qualified candidate is identified prior to the close date.

Sounds Like You?

Click the link below to apply online.