Customer Service Representative

TX - Ferris

Posting Date


Report to

Sales Manager

FLSA Status


Get ready to grow with us!

ParkUSA, a Northwest Pipe Company, is a national manufacturer of water infrastructure products and with over 50 years of combined experience, we’re just getting started! Our business is growing, and we’re looking for great people to grow with us. We are searching for and Customer Service Representative at our Ferris, Texas manufacturing facility.

We Offer
  • Medical, Dental and Vision Insurance
  • Company Paid Basic Life Insurance
  • Paid Vacation and Sick Time
  • 10 Paid Holidays
  • Generous 401k Retirement Savings Plan with Employer Match
  • Bonus Potential (2x per year)
  • Up to $5,000 per year Tuition Reimbursement
  • Up to $5,000 per year Company Scholarship Program for Dependents
  • Optional Additional Life, AD&D and STD Insurance
  • Employee Assistance Program (EAP)
Our Values:
  • Accountability is evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions.
  • Commitment is not only promising to do something but actually investing in the necessary effort and actions to make it happen.
  • Teamwork is essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.

About the Job

The responsibility of the Customer Service Representative is to provide all-around help to the General Manager of a start-up division within an established company. Including filing, organizing, taking phone calls, assisting with purchasing and general secretarial duties.

 Essential Functions & Major Responsibilities
  • Assist sales reps by providing literature and other advertising materials as needed and keeping up with the sales rep agreements.
  • Coordinate trade shows and occasionally attending or setting up shows as required.
  • Assisting with purchasing (making parts lists for Park USA to purchase for jobs).
  • Filing of important documents file management on the server as well as hard copy.
  • Assisting in the making of submittals and O&M manuals.
  • Making and maintaining job folders.
  • Making and maintaining excel spreadsheets on equipment.
  • Assist in making PowerPoints for presentations.
  • Assist in making flyers for new equipment.
  • Assist in making data sheets on equipment.
  • Assist management in efforts to grow the business.
  • Assist with project work as directed by Management.
  • Comply with all Park USA policies, procedures and guidelines.
Knowledge, Skills, Abilities
  • Strong administrative and organizational skills with an attention to detail.
  • Proficient in Microsoft Office.
  • Excellent verbal and written communication skills.
  • Strong customer service skills.
  • Ability to work effectively as a team member, establish and maintain cooperative working relationships.
  • Ability to self-manage and multitask.
  • Ability to learn new programs.
  • Possess a positive attitude and a strong work ethic.
  • Associates degree from an accredited college preferred but not required.
  • 1-year experience in a corporate office environment, Sales office preferred.
  • Proficient in Microsoft Office.
  • Excellent verbal and written communication skills.
  • Able to read, write and speak in the English language.

Full list of anticipated physical demands for this position and detail on our work environment is available on our application portal. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our organization maintains a drug-free workplace. Except where prohibited by state law, all offers of employment are conditioned upon successful passing of a drug test and background check.

Northwest Pipe Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply.

Northwest Pipe Company reserves the right to close the position, with or without notice, if a qualified candidate is identified prior to the close date.

Sounds Like You?

Click the link below to apply online.