Bilingual Administrative Assistant II – Dispatch

TX - Houston

Posting Date


Report to


FLSA Status


Business Unit


Close Date

Open until filled

Get ready to grow with us!

Northwest Pipe Company is the nation’s leading manufacturer of water infrastructure products and with over 50 years of experience, we’re just getting started! Our business is growing, and we’re looking for great people to grow with us. We’re immediately seeking an Bilingual Administrative Assistant II – Dispatch to join our ParkUSA team in Houston, TX.

SAP Experience preferred.

We Offer
  • Medical, Dental, Vision, Life, AD&D Insurance
  • Paid Vacation, Holidays, and Sick Time
  • 401k Retirement Savings Plan with Employer Match
  • Bonus Potential (2x per year)
  • Tuition Reimbursement
  • Safety Footwear and Eyewear Voucher (Day 1 of Employment)
  • Employee Assistance Program (EAP)
  • Opportunities for Career Advancement
  • Values-Driven Culture Committed to Diversity, Inclusion, and Safety
Our Values
  • Accountability is evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions.
  • Commitment is not only promising to do something, but actually investing in the necessary effort and actions to make it happen.
  • Teamwork is essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.


About the Job

The Dispatch Administrative Assistant will have experience in providing administrative support, knowledge of DOT regulations, be proficient in data entry, computer literacy, and possess excellent customer service and communication skills.

The Dispatch Administrative Assistant will also be responsible for ensuring the Will Call desk is professionally maintained daily as well as assisting in various office tasks for the department including but not limited to: assistance in sales processes, PR/POs processing, answering phones, data entry, scanning and uploading DOT files.

Essential Functions & Major Responsibilities
  • Create, track and follow through purchase requisitions and purchase orders for the department in SAP
  • Assist in processing billing for the department including matching invoices to ensure data accuracy between quotes, bill of ladings and sales orders
  • Assist in maintaining DOT regulated documents and qualifications for all NWP DOT drivers
  • Assist in monitoring and coordinating dispatch emails
  • Assist with updating the fleet monitoring system.
  • Receive will call orders in person, via email and phone
  • Process will call requests, returns, orders and payments in a timely fashion
  • Ensure that merchandise received is in accordance with purchase order specifications
  • Respond to inquiries regarding products and inventories and follow-up on pending orders
  • Prioritize and perform daily workload assigned by Supervisor
  • Support the dispatch department as needed
  • Perform general clerical task and other relevant duties as assigned by the needs of the business
  • Deliver exceptional customer service
  • Uphold the company standard following the company principles of Accountability, Commitment and Teamwork
  • Regular, reliable and predictable attendance is necessary in order to perform the essential functions of this position.
Knowledge, Skills & Abilities
  • Strong administrative skills
  • Self-motivated, enthusiastic team player who excels in a fast-paced environment
  • Excellent and effective communication skills
  • Strong customer service orientation and excellent work ethic
  • Ability to quickly process information and make decisions
  • Excellent time-management skills with the ability to multitask
  • Highly organized and detail-oriented
  • Ability to work well under pressure in a fast-paced environment
  • High School diploma or general education degree (GED)
  • 2-3 years’ experience supporting Dispatch/Logistics departments with all aspects of DOT compliance and regulations.
  • SAP Experience Recommended
  • Bilingual in English/Spanish is required


Full list of anticipated physical demands for this position and detail on our work environment is available on our application portal. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our organization maintains a drug-free workplace. Except where prohibited by state law, all offers of employment are conditioned upon successful passing of a drug test and background check.

Northwest Pipe Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply.

Northwest Pipe Company reserves the right to close the position, with or without notice, if a qualified candidate is identified prior to the close date.

Sounds Like You?

Click the link below to apply online.